FCA COCON 1.1.7FR Training

The Mix Difference

Real scenarios. Practical responses. Better decisions.

At Mix, we’re candid but kind. We create space for honest conversations about non-financial misconduct, without turning the subject into a compliance or blame exercise. People in financial services are used to regulation and accountability, so understanding the rules is rarely the challenge. The challenge is applying them when situations become complicated.

Through realistic scenarios and practical discussion, we explore what happens when inappropriate behaviour involves a high performer, power dynamics influence decisions or someone isn’t sure whether to speak up. We help colleagues understand their role in workplace culture and give managers practical opportunities to respond to concerns, challenge behaviour and handle difficult conversations.

Our focus is on turning FCA expectations into meaningful behaviour change. We can also work collaboratively with HR, Risk, Compliance, Legal and leadership teams, making sure learning reflects your organisation’s culture, governance priorities and the situations your people may encounter in practice.

What You’ll Get

Turning FCA expectations into everyday action

Our FCA non-financial misconduct training helps people understand what’s expected of them and, importantly, how to put those expectations into practice. Depending on your organisation, its people and priorities, learning can include:

• A clear understanding of non-financial misconduct – exploring inappropriate workplace behaviour and what FCA expectations mean in practice.
• Realistic workplace scenarios – examining situations involving high performers, influential colleagues, power dynamics and difficult judgement calls.
• Greater confidence to speak up – helping colleagues recognise inappropriate behaviour, understand reporting routes and raise concerns earlier.
• Practical skills for leaders – giving managers opportunities to practise responding to concerns, handling disclosures and challenging inappropriate behaviour.
• Stronger understanding of workplace culture – exploring how individual and leadership behaviours can influence trust, psychological safety and accountability.
• Confidence around escalation – helping people consider when concerns should be raised and how to respond appropriately.
• Learning connected to your organisation – aligning training with your culture, governance priorities and the needs of HR, Risk, Compliance, Legal and leadership teams.

The aim is to move beyond understanding FCA requirements to creating meaningful behaviour change. By giving people opportunities to discuss, question and practise, we help build a culture where inappropriate behaviour is challenged earlier, colleagues feel more confident speaking up and leaders understand their responsibility for maintaining high standards of conduct.

Explore Solutions

From cascaded learning to executive coaching

Our FCA COCON 1.1.7FR training can be delivered as cascaded learning across your organisation, helping everyone understand what non-financial misconduct can look like and their role in maintaining high standards of conduct. We can combine workshops, eLearning and facilitated sessions through hybrid and blended learning solutions to reach people across different roles and locations.

Training can sit within a wider programme covering speak-up culture, bystander intervention, inclusive leadership, psychological safety, supervision and ethical decision-making. We can also support HR and ER teams through policy reviews, reporting and escalation routes, and fair investigation principles, connecting learning with the systems that support it.

For senior leaders, executive coaching provides a discrete way to develop the skills and confidence to model expected standards and respond effectively when concerns arise. Get in touch to discuss the right combination of solutions for your organisation.

Case Studies

Training, consultancy and expert guidance – all in one trusted partner

We’re proud to work with organisations across both the public and private sectors, including many FTSE 100, FTSE 250 and Fortune 1000 companies. The case studies below offer a snapshot of the work we do and the impact it has for our clients. To discuss your specific needs and goals and find out if we’re the right fit, get in touch or book a free 15 minute consultation call.

No two organisations are the same. Some are at the start of their inclusion journey, beginning to explore how bias and stereotypes may be affecting their culture, policies or processes. Others have already made significant progress, with initiatives such as flexible working, mentoring programmes and employee networks firmly in place.

Wherever you’re is starting from, we’ll support you – as partners, ‘critical friends’ and allies – to help you create meaningful and lasting change.